1) 2 Week Refund, 4 week Store Credit
Products can be returned within 2 weeks from the date of purchase for a full refund of the purchase price when originally purchased by cash, debit card or cheque. Items can be returned up to 4 weeks after the purchase date for a store credit
2) a 5% Restocking Fee applies to Credit Card Purchase Returns
If you paid by credit card, a 5% restocking fee is subtracted from the original invoice total to arrive at the refund amount. We are charged 2% by the credit card companies at the time of purchase which is not refunded to us (even if the transaction is reversed via a refund) and we need to account for these costs
3) In the case of mail order return, we do not refund the packing and freight charges - only the product and applicable taxes. Additionally, it is your obligation to cover costs incurred to return the product to us
4) Items returned must be unused with original packaging - suitable for resale
5) If you have a warranty issue, we will provide you with a new product if possible. If the manufacturer requires the product to be returned for repair, we are happy to assist you with that process
Thank you for your patronage
We want you to be happy with your purchases. If you have a question, problem or any issue please do not hesitate to contact me personally via e-mail or telephone (after 7:00 pm EST) and I will do my best to get the matter resolved. Lets face it, defective products exist and depite our best efforts, mistakes and misunderstandings are inevitable. We appreciate your understanding and communicating these matters to us so we can correct them
THANK YOU
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Last Modified : January 6, 2009